Car Crash Desk (“we,” “us,” or “our”) is committed to safeguarding the privacy, confidentiality, and security of personal information collected from visitors to www.carcrashdesk.com (“Website”) and those submitting inquiries through our platform. This Privacy Policy governs the collection, use, retention, and disclosure of information and applies to all users, clients, and prospective clients interacting with our Website or services. By accessing or using this Website, you consent to the practices outlined herein and acknowledge that you have read and understood this Privacy Policy.

1. Commitment to Privacy and Confidentiality

Car Crash Desk strictly adheres to applicable federal, state, and international privacy laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
  
  
• California Consumer Privacy Act (CCPA)
  
  
• Applicable sections of the General Data Protection Regulation (GDPR)
  
  

We recognize the sensitive nature of personal information submitted for legal support. All information provided is collected solely to facilitate legal connections, provide updates regarding inquiries, and connect users with qualified attorneys or our authorized partners. Under no circumstances will Car Crash Desk sell, lease, rent, or otherwise commercially exploit your personal information.

2. Information We Collect

We collect information from users in multiple ways:

a. Personal Information

• Name, telephone number, email address, and zip code
  
  
• Case type or accident details, including motor vehicle accidents, personal injuries, and related incidents
  
  
• Additional information voluntarily provided in forms, surveys, or communications
  
  

b. Technical Information

• IP address, browser type, device type, operating system, pages visited, time spent, and other usage statistics
  
  

c. Third-Party Information

• Data from referral sources, affiliates, and authorized partners to validate eligibility or supplement submitted information
  
  
• Publicly available data for purposes of verification or legal compliance
  
  

d. Consent and Age Confirmation

By providing information, you confirm that you are over 18 years of age. You consent to receiving communications from Car Crash Desk, its affiliates, and its attorney network regarding your inquiry. Communications may include phone calls, text messages, and emails, including automated or pre-recorded messages, as permitted by law.

3. How We Use Your Information

Your information is collected and used for the following purposes:

1. To connect users with qualified attorneys, law firms, or legal partners based on case details.
   
   
2. To respond to inquiries, provide follow-ups, or confirm submissions.
   
   
3. To enhance the Website, user experience, and content relevancy.
   
   
4. To comply with legal obligations, prevent fraud, unauthorized access, or misuse of services.
   
   
5. To enforce contractual obligations and protect the rights of Car Crash Desk, its affiliates, and authorized partners.
   
   

4. Disclosure of Information

Car Crash Desk may disclose personal information only under the following circumstances:

• To attorneys or law firms within our referral network solely for case evaluation and legal support.
  
  
• To third-party service providers for hosting, data management, analytics, or communication purposes.
  
  
• To comply with legal obligations, court orders, subpoenas, or regulatory investigations.
  
  
• To prevent or investigate fraud, unauthorized use, or breaches of our terms and policies.
  
  

All recipients of personal information are bound by confidentiality obligations and are permitted to use such information only for the stated purposes.

5. Data Security and Retention

We maintain administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. These measures include but are not limited to:

• Secure servers and encrypted databases
  
  
• Restricted access controls based on role and necessity
  
  
• Periodic monitoring and audits of systems and processes
  
  

Data is retained only as long as necessary to fulfill the purpose of collection, comply with legal obligations, or protect our rights. Users may request deletion of their information where applicable by law.

6. Cookies and Tracking Technologies

Our Website may use cookies, pixels, and similar technologies to:

• Enhance functionality and personalization
  
  
• Analyze Website usage and improve service delivery
  
  
• Provide targeted content, marketing, and recommendations
  
  

Users may disable cookies via browser settings; however, certain features may not function optimally.

7. Your Rights and User Choices

Depending on your jurisdiction, you may have rights including:

• Accessing, correcting, or deleting personal information
  
  
• Opting out of marketing communications
  
  
• Requesting information about data sharing practices
  
  

All such requests will be handled in accordance with applicable laws and regulatory requirements.

8. Third-Party Links Disclaimer

The Website may contain links to third-party websites for informational purposes. Car Crash Desk does not control these sites and is not responsible for their content, privacy policies, or practices. Users accessing third-party links do so at their own risk.

9. Force Majeure

Car Crash Desk shall not be liable for failure or delay in performing any obligation under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, cyber-attacks, labor disputes, government restrictions, or other unforeseen events.

10. Severability

If any provision of this Privacy Policy or Terms of Service is deemed unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

11. Modifications to Privacy Policy

Car Crash Desk reserves the right to update this Privacy Policy at any time. Updated versions will be posted on the Website with a “Last Updated” date. Continued use constitutes acceptance of the updated Privacy Policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, users may contact Car Crash Desk directly via the Website for assistance.